Login Problems (Test Manager)
- Verify Email: Ensure you’re using the correct email address.
- Password Issues: Use the “Forgot Password” feature to reset.
- Account Verification: Check your email for the verification link.
Test Taker Can’t Access Test
- Project Status: Confirm the project is “Active”.
- Correct Link/QR Code: Ensure the test taker has the current link, and that they are not being linked to an old code after clicking the “Regenerate Link” button on the projects page.
- Device Compatibility: Check if the device meets system requirements. Most modern smartphones are currently supported, read more here.
- Registration Info: Verify the test taker’s information is correct.
- Unsupported Browser: Check to ensure you are using an approved browser, and that it is up to date, read more here.
- Re-registration Error: If the test taker has already enrolled and completed a test, they will not be able to self-enroll again. The test taker can safely close their browser window and wait for their next scheduled test.
Incomplete Test Data
If the test taker has a status that remains ‘Active’ despite believing they had completed it:- Technical Issues: Determine if the test was interrupted.
- Internet Connectivity: Ensure the test taker’s connection was stable. An internet connection is required throughout the test. There are currently no plans to support offline testing in the future.
- Retake Test: Have the test taker complete the assessment again if necessary.