> ## Documentation Index
> Fetch the complete documentation index at: https://help.neurapulse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Common Issues

> Solutions to common problems you may encounter.

## Login Problems (Test Manager)[​](#login-problems-test-manager "Direct link to Login Problems (Test Manager)")

* **Verify Email:** Ensure you're using the correct email address.
* **Password Issues:** Use the **"Forgot Password"** feature to reset.
* **Account Verification:** Check your email for the verification link.

## Test Taker Can't Access Test[​](#test-taker-cant-access-test "Direct link to Test Taker Can't Access Test")

* **Project Status:** Confirm the project is **"Active"**.
* **Correct Link/QR Code:** Ensure the test taker has the current link, and that they are not being linked to an old code after clicking the "Regenerate Link" button on the projects page.
* **Device Compatibility:** Check if the device meets system requirements. Most modern smartphones are currently supported, [read more here](/docs/Test-Taker-Experience/common-issues/#device-unsupported).
* **Registration Info:** Verify the test taker's information is correct.
* **Unsupported Browser:** Check to ensure you are using an approved browser, and that it is up to date, [read more here](/docs/Test-Taker-Experience/common-issues/#browser-unsupported).
* **Re-registration Error:** If the test taker has already enrolled and completed a test, they will not be able to self-enroll again. The test taker can safely close their browser window and wait for their next scheduled test.

## Incomplete Test Data[​](#incomplete-test-data "Direct link to Incomplete Test Data")

If the test taker has a status that remains 'Active' despite believing they had completed it:

* **Technical Issues:** Determine if the test was interrupted.
* **Internet Connectivity:** Ensure the test taker's connection was stable. An internet connection is required throughout the test. There are currently no plans to support offline testing in the future.
* **Retake Test:** Have the test taker complete the assessment again if necessary.